Our Guarantee & Warranty - Level Two Chimney Sherman Oaks

The Level Two Chimney Sherman Oaks Guarantee

Every chimney job we take in Sherman Oaks comes with one thing written in stone before we touch a tool: a written price, a written scope, and a written warranty. That’s Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” and we’ve applied it to all 38,000+ chimneys we’ve inspected and cleaned since 2009. We’re not guessing at what your flue needs, and you’re not guessing at what you’ll pay. If we don’t get it right the first time, we come back and make it right. That’s the 365-Day Done Right Promise, stamped on every job under the Haven Standard. No runaround, no “we’ll get back to you,” no charge for the callback. In Sherman Oaks, where a failed chimney cap can let winter rains straight into your flue and a cracked crown can turn a small repair into a full rebuild, that promise matters. We document everything with photos and camera footage so you can see what we saw, not just take our word for it.

Call (424) 414-6048

What’s Covered

• Workmanship on every repair and installation. If a chimney liner we installed shifts, a cap we fitted leaks, or a crown repair we applied fails within the warranty period, we fix it at our expense. Clause 4 of the Haven Standard requires a photo record on every job, so we have dated documentation of the condition we found and the work we performed.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex, crown repair materials from HeatShield, caps from Gelco and Famco, and chimney components from Olympia Chimney and Copperfield through Haven’s buying network. These aren’t generic parts, and if a manufacturer defect shows up, we handle the exchange. You don’t chase warranties with suppliers.
• Job-site cleanup as complete as the repair. We leave your Sherman Oaks home as we found it, minus the creosote and damage. That means drop cloths, HEPA vacuums for soot containment, and disposal of old liner sections or masonry debris. If we tracked it in, we track it out.
• On-time arrival with a named, background-checked technician. You get a text when your tech is en route, a uniformed crew member who matches the name you were given, and license information displayed on every page of your paperwork. H.A.V.E.N. “Arrive on schedule” and “Verified crews” aren’t slogans; they’re operational rules.
• Honest pricing with zero invoice surprises. The written price you approve before work starts is the price you pay. If we find something unexpected during a camera-scan inspection, we stop, show you the footage, and write a new scope with a new price. No “while we were in there” add-ons after the fact.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, call us at (424) 414-6048. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll call back.” You describe what happened, we pull your job file with the dated photo record and written scope, and we schedule a return visit. If we missed something, we fix it. If we damaged something, we repair or replace it. If we simply didn’t communicate clearly, we explain it again, in person, with the camera footage in hand. The 365-Day Done Right Promise means we have a full year to stand behind what we did, but frankly, most issues show up within the first few fires. In Sherman Oaks, where many homes have masonry fireplaces from the 1950s and 1960s with original clay flue liners, the real test of our work often comes during the first Santa Ana wind event or the first heavy winter rain. We’re still here when that happens. We’ve been here since 2009. And if you want a second opinion on any written estimate from another chimney company, we’ll give you one free. Bring us their paperwork, we’ll review it against what our camera scan shows, and we’ll tell you straight whether their scope matches your chimney’s actual condition.

Before

After

Licensed & Insured Backing

Every guarantee we make rests on credentials you can verify. Level Two Chimney Sherman Oaks is licensed and insured, with background-checked technicians who carry license information on every job. That matters in Sherman Oaks, where chimney work touches three real hazards: carbon monoxide from a blocked or leaking flue, chimney fires from Class III creosote buildup, and structural collapse from spalling brick or a failed liner. Insurance isn’t a formality here. It’s what protects your home if a technician falls from a steep roof in the hills above Ventura Boulevard, or if a tool slips and damages your tile during a crown rebuild. Licensing means we’ve met California’s requirements for chimney and fireplace contractors, including knowledge of NFPA 211, the standard that governs our Level 2 camera inspections. When we say your smoke chamber needs parging or your flue liner is showing gaps at the mortar joints, that assessment carries the weight of a state-licensed evaluation, not a sales pitch. The Haven Standard requires that we put our license number on every page of your paperwork, assign you a named technician, and text you when they’re on the way. You know who’s coming, what they’re qualified to do, and that there’s real coverage behind them if something goes wrong. That’s the guarantee behind the guarantee.

What You’ll Walk Away With

After every visit in Sherman Oaks, you receive: a written scope of work with the price you approved, a written warranty under the 365-Day Done Right Promise, and a documented photo record showing before-and-after conditions of your flue liner, smoke chamber, damper, crown, and cap. If we performed a camera-scan inspection, you get the footage. If we took moisture readings or draft measurements, those numbers are in your file. This isn’t an optional add-on. Clause 4 of the Haven Standard requires this documentation on every job, and we’ve done it since 2009. It’s how we prove what we found, what we did, and what we stand behind.

How to Make a Claim

Call (424) 414-6048 anytime. Describe the issue, reference your job date and technician name, and we’ll pull your file. Most concerns are resolved with one return visit. If the work falls under our 365-Day Done Right Promise, there’s no charge for the callback. If the issue stems from manufacturer defect, we handle the parts exchange. If you simply want clarity on something we documented, we’ll walk you through the photos and footage until you understand exactly what you’re looking at. In Sherman Oaks, where homeowners in the hills near Mulholland Drive and the flats along Van Nuys Boulevard alike depend on their fireplaces for winter heat, we know that trust is built one documented job at a time. We’ve built 38,000 of them.

Written by Corrine Halstead, Owner at Level Two Chimney Sherman Oaks, serving Sherman Oaks since 2009.